Shipping & Returns - Including International
Shipping and Returns
We now offer FULL shipping insurance for a very small fee, called Navidium. It will show up in your shopping cart automatically, & very visibly, and you have to DE-select it if you don't want it. But keep in mind that it guarantees you full recovery of your order with a new shipment! (or refund).
NEW: For ALL customers we now have a RETURN CENTER for you to expeditiously process your returns/exchanges and get shipping labels as well!! woo-hoo!! for up to 45 days after your order is placed! (order date).
Every purchase from 4-rth.com is unconditional -- if you are not totally satisfied with your purchase, return the item(s) for a refund, exchange or store credit.
~ There is a $2/item handling fee when returning ALL items for refund.
~ Parital returns & exchanges do not have any handling fees. (i.e. Fees are waived).
We ship via USPS Ground for single, low-weight items. We ship via USPS Priority Mail otherwise - for FREE :).
For EXPEDITED shipping, FedEx Express is available and will show up in your shipping options!
INTERNATIONAL orders: many can be shipped via USPS Global or Priority Mail.
Additional International Shipping options: UPS, DHL & FedEx.
NOTE: INTERNATIONAL: some shipping options are a little more expensive because they incorporate ALL customs, duties, paperwork & taxes to practically eliminate customs delays.
Return & Exchanges
If it doesn't fit, we'll exchange it for the right size. If it's damaged, we'll replace it with a new one. 4-rth.com will accept a return of unworn, unwashed & undamaged merchandise for an exchange, refund or credit . If you wish to return your merchandise for an exchange, credit or refund you must notify us within 45 days of the order date. All sales are final after 45 days so inspect your 4-rth goods immediately! Refunds will be issued for the product only; "extra" delivery charges (i.e. Express or International) are not refundable. "SALE" items are final. There will be a 10% reduction to your Refund for Pet-Hair damage / removal.
INTERNATIONAL buyers have a 45-day window from date-of-shipment to request a return/exchange. (or 10 days from the time you receive your order).
How do I return an item for Exchange or Store Credit?
Visit our RETURN center by clicking here:
Our address & phone for all orders is included here below:
4-rth Returns
100 S. Hayworth Ave 302, Los Angeles CA 90048 USA
ph: 800-4RTH-969 (800-478-4969)
4-rth.com is not responsible for customer returns that are not received by a traceable method. Please allow approximately two to three days for the processing of your return. Your issuing bank may take an additional billing cycle to apply the credit to your card. Paypal is generally within 1-2 days
ph: 800-4RTH-969 (800-478-4969)
EMAIL: Cesar4rth@gmail.com.
NEW (for specifically the EU):
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here: https://4-rth.myshopify.com/apps/redo/returns-portal/login?withdraw=true
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
At checkout, you may add withdrawal coverage to your order. If you purchased withdrawal coverage, your return shipping is fully covered at no additional cost when you exercise your right of withdrawal. Please note that customers who do not purchase withdrawal coverage are responsible under Article 14(1) of Directive 2011/83/EU for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
