When will my order ship?
Once you place an order, it will be confirmed (& normally shipped) within one business day via email. SAME day if ordered by 3pm PST (west coast, California)! Our typical shipping time is 24 hours on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email. To check the status of your order, click on "MY ACCOUNT" link on the top of the Home page.
What are your shipping options?
DOMESTIC shipping is currently FREE! At 4-rth, we ship most product via USPS Priority or 1st Class Mail to the 50 United States. Puerto Rico, the Virgin Islands, P.O. Box and military APO/FPO addresses. Packages shipped via US Mail typically take no more than 1 -2 days to reach their destination once it leaves our warehouse in Los Angeles, California. The packaging is 100% recyclable and is also 100% post-consumer content.
INTERNATIONAL: When your order ships, you will receive a shipping confirmation email with a US customs number. International shipping is via USPS International First Class and has a FLAT RATE charge ranging from $10 to $20 max!
NOTE: MEXICO/India & some other countries: delivery is via DHL Express ONLY -- due to poor national service! Ask us if you have questions about your country!
Do you offer rush delivery?
YES: Fedex 2-day is available! (ships SAME day if ordered by 3pm PST).
Do you ship Internationally?
Absolutely, YES. Typically, USPS would be used. Flat rate of $10 to $20 (max) is added depending on size of order. Mexico is higher due to restrictive delivery options - DHL Express service is used which is FAST & offers tracking all the way to you!
How do I contact you?
Please click here to contact us 24 hrs a day, 7 days a week. OR, email me directly on email@example.com
When will my credit card be charged?
Your credit card will be charged at the time the order is placed.
Do you accept checks or money orders?
We are unable to accept checks or money orders at this time. We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. Paypal too!
Will I pay sales tax?
Only orders shipping to addresses in California are subject to California state sales tax.
Can I make changes to my order?
Orders are processed when received. Accommodations will be attempted. Please email directly to firstname.lastname@example.org.
Do you sell wholesale?
If you are interested in a "private label" relationship with 4-rth LP, please contact Douglas Donehoo via email at email@example.com.
Is my order secure?
We definitely understand this concern with shopping online. 4-rth.com is committed to the complete privacy and security of your personal information. 4-rth.com utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card number by never sending that number (or your 4-rth.com password) via email.
What is your return policy?